Chatbot feedback - Fluid Topics - Latest

In the Settings menu, activate the Enable feedback check box to allow users to provide feedback about their conversation with the chatbot.

When activated, after the first Chatbot answer, users can give a thumbs up or thumbs down.

Selecting thumbs up or down opens a pop-up where users can also enter an optional message. For negative feedback, users can also select multiple predefined explanations, including "Slow", "Inaccurate", or "Off-topic".

As an administrator, Chatbot ratings are currently only available through the Retrieve events web service.

Call the Retrieve events web service using the following JSON body, for example:

{
    "startDate": "2026-04-29",
    "filters": {
        "name": [
            "chatbot.rate"
        ]
    }
}