The Chatbot component allows designers to add a window in which users can interact with an AI-powered chatbot. The Chatbot component uses the content of the portal to give accurate answers with sources to users.
To add the Chatbot component to a page, drag and drop the component onto the canvas.
In the Settings menu, it is possible to configure the Chatbot component as follows:
- Choose whether links provided by the chatbot open in a new tab.
- Select a Chatbot AI profile.
- Choose whether the chatbot displays the welcome message or not. The welcome message is enabled by default.
- Configure the welcome message using plain text or localized labels.
- Apply search filters directly, or use the search context.
- Choose whether sticky filters apply to the content used by the Chatbot.
- Add preset questions.
- Modify the component's icons.
- It is possible to access logs of Chatbot conversations using the Chatbot traces menu.
- It is possible to style the Chatbot component through the Theme Studio.
- AI is a premium feature and requires a subscription. Get in touch with a Fluid Topics representative for more information.
- The Chatbot component calls the Retrieval-augmented generation (RAG) web service.
- The Chatbot component requires the
GENERATIVE_AI_USERuser role. It is possible to limit the availability of the Chatbot by assigning theGENERATIVE_AI_USERuser role to specific groups or users. -
Chatbot messages have the following HTML attributes to identify them as artificially generated in accordance with article 50 of the EU Artificial Intelligence Act:
data-ai-generated="true" data-ai-system="fluidtopics-chatbot"
- The Chatbot component cannot access content outside Fluid Topics.
- A Chatbot component on a consumer portal has access to the content available on the manager portal. Configure search filters to limit what content the Chatbot has access to.
- The Chatbot bases its answer on a configurable number of search results defined in the associated AI profile. By default, the Chatbot uses the maximum number of results (50) to create its answer. Note that the Chatbot cannot accurately summarize a whole category of documents.