Each day, Fluid Topics stores logs about document ratings to make actionable metrics available to users with the ADMIN or ANALYTICS_USER role.
In the Document ratings page of the Analytics dashboard, it is possible to view the ratings end-users have submitted for documents in the Knowledge Hub.
When accessing the Document ratings page, a window opens by default with options to filter results by the following criteria:
- Rating type
- Search by title
- There is no spellcheck for this field. The keyword is compared to the titles of documents in the corpus.
- Metadata
- Selecting a metadata value in the result tags adds a filter. Selecting "x" clears the filter. It is possible to add as many metadata filters as needed.
- To keep the user interface concise, the table only displays the metadata label and value.
- Filtering document ratings is only possible using the metadata keys set in the Document metadata section of the Classic interface tab of the Reader page menu. When updating the configuration of the Reader page to display new metadata, the Fluid Topics analytics engine retrieves the new metadata keys to calculate future document view metrics, but it does not update the metrics calculated before adding the new metadata keys.